Watched like a hawk, and getting too corporate. - Anonymous employee Computershare Employee Review

Since Computershare has purchased the company, SLS is getting more corporate by the day. Computershare is sucking every last dollar out of the place, and has gotten MUCH more strict in their policies. The recent hiring and placement of a few VP's is making me wonder who is in charge. I'm not sure who is doing the hiring for upper-level management, however I think they need to find someone else with less of an iron grip. The supervisors and VP's look down their noses at you when you past them in the hall ways, instead of treating you as a human and simply say hello. Upper management should work on THEIR people skills for those who are on the front lines of this company. The call center management should listen to the needs of the people taking the calls, instead of someone who states they "know" call center management and how to impliment it. The call center supervisors on up NEVER seem to be happy with the hard work people are doing, in this demanding environment. Phone reps are treated as if they are easily replaced and like a piece of meat whose lives don't matter. Dealing with people on the verge of having their homes foreclosed on, is a difficult position to be in when talking to people who are about to lose everything. I don't feel a single manager or supervisior could do this job for a month, and not realize that major changes need to be made in how call are handled. I consider my call center a "job" and not a "career" until I am recognized for my hard work, and taken out of the inbound/outbound call center. I would also bring back the ROTH 401K option, the old vacation pay that tenured employees received before Computershare bought them out, and tell your recruiters & hiring managers to look at peoples resumes who have years of expirience. I am in a phone center position with many years of financial services, and a call center position is below my skill set. I took the job because I needed it, however I feel I could bring much more to the company they I currently am. At this point I am bored, not utilizing my talents, and will continue to look for other opportunites elsewhere with a company that pays better and appreciates my past expirience, hard work & talent.