Remote work is the only real perk, but pay is low - Techincal Support Technician Concentrix Employee Review

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The only real pro of this job is that it was remote. Management also was okay they understood the nature of the job but at the same time we had metrics to meet.

Cons

Pay was bad, call volume was high, turnover was high, and eventually everyone gets burned out

Explore other reviews about Concentrix

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote friendly environment. Good work life balance. Encourages professional growth, although they don't offer any good quality practical resources for upgrading skills. They used to have corporate Udemy, but they have discontinued it. You can complete professional courses but with your own money.

Cons

CNX is a professional service company which provides IT, data modernization, AI ML solution along with broader UX solutions. There has been significant drop is corporate accounts lately causing many employees go on the bench and eventually being terminated. In many cases, employees are not treated respectfully. You don't have any specific assignment during the time on bench but at the same time you are blamed for not having any deliverable. Employees often accept humiliation as they are afraid of raising voice against managers.

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