Excellent BPO Company - if you grasp the BPO reality then you will enjoy all that it offers - Team Leader Concentrix Employee Review

5.0
Jul 26, 2026
Recommend
CEO approval
Business Outlook

Pros

*Strong focus on personal development, with plenty of opportunities to grow when they become available. *Employee engagement is driven by staff suggestions rather than the company deciding what to celebrate, making activities and events feel genuine and inclusive. *Staff parking is provided after two years of service, which is a significant benefit given the cost and availability of parking in Auckland CBD. *Flexible remote working options help support a healthy work-life balance. *The company genuinely acts on feedback from the annual Employee Satisfaction Survey, and you can see improvements being implemented. *Leadership is approachable, visible, and makes a genuine effort to engage with employees instead of remaining disconnected from the frontline. *Having multiple clients provides a level of job security that's reassuring. When one account changes, the company makes an effort to redeploy employees to other suitable opportunities where possible.

Cons

*As a global organization, it can feel like there's a disconnect between local employees and global senior leadership based overseas. This is partly because we're heavily embedded in our clients' systems and day-to-day operations, so it's easy to feel more connected to the client than to our own organization. *Team Leader remuneration could be more competitive and better reflect the level of responsibility and the impact the role has on business performance. Hopefully, pay continues to keep pace with inflation and market rates. 😉 *Business priorities can shift based on client seasonality, so workloads and projects may fluctuate during the year.

Explore other reviews about Concentrix

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote friendly environment. Good work life balance. Encourages professional growth, although they don't offer any good quality practical resources for upgrading skills. They used to have corporate Udemy, but they have discontinued it. You can complete professional courses but with your own money.

Cons

CNX is a professional service company which provides IT, data modernization, AI ML solution along with broader UX solutions. There has been significant drop is corporate accounts lately causing many employees go on the bench and eventually being terminated. In many cases, employees are not treated respectfully. You don't have any specific assignment during the time on bench but at the same time you are blamed for not having any deliverable. Employees often accept humiliation as they are afraid of raising voice against managers.

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