I thought this was a great company - Customer Service and Technical Support Representative Concentrix Employee Review

1.0
Sep 1, 2016
Recommend
CEO approval
Business Outlook

Pros

-Work from home -Provide Work Computer -Decent training -Supportive Management -Pay on time -Overtime available -Decent management support in my experience Right off the back I was excited to work at Concentrix. That quickly went away when my trainer started lying on me,attaching my character and being extremely judgemental. I successfully completed my first round of training and nesting which was paid, made it on to the production floor and LOVED working for them. My team lead was wonderful and supportive as were the coaches and managers. I honestly couldn't have asked for a better at home job. I was striving to make it a career.

Cons

Can be fired with no warning, no exit interview, no exit aperwork Pay only increases when promoted,if promoted No professional development Lack of communication about changes Slow career ladder progression Lies about promotions or advancing Some Management can't coach Quality has no root cause experience HR does not have your back Gossip central No respect up and down the chain Many many more reasons Right off the back I was excited to work at Concentrix. That quickly went away when my trainer started lying on me,attaching my character and being extremely judgmental. I successfully completed my first round of training and nesting which was paid, made it on to the production floor and LOVED working for them. My team lead was wonderful and supportive as were the coaches and managers. I honestly couldn't have asked for a better at home job. I was striving to make it a career. I finished one project and moved to another. I was placed back in with the same trainer that didn't like me and apparently she felt I was gunning for her job. Next thing you know she's down talking me to trainees at my level like we're in High school and saying untrue things about me. I email Hr and Management and ask for my training class to be changed and I was told they would look into it. Well next thing you know the trainer calls me and with her "manager" on the line and says she was terminating me. I asked why and she proceeded to lie and yell and down talk me. Then had the nerve to say You're a very great person and you can advance...Uhhh how? you got me terminated all because you didn't like me. Next thing you know (later that day) I have coworkers saying she told them on a recorded class. I didn't like her and I know how to lie and get someone terminated. I emailed HR and another manager asking for help and I was ignored. Horrible childish company when this is allowed.

Explore other reviews about Concentrix

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote friendly environment. Good work life balance. Encourages professional growth, although they don't offer any good quality practical resources for upgrading skills. They used to have corporate Udemy, but they have discontinued it. You can complete professional courses but with your own money.

Cons

CNX is a professional service company which provides IT, data modernization, AI ML solution along with broader UX solutions. There has been significant drop is corporate accounts lately causing many employees go on the bench and eventually being terminated. In many cases, employees are not treated respectfully. You don't have any specific assignment during the time on bench but at the same time you are blamed for not having any deliverable. Employees often accept humiliation as they are afraid of raising voice against managers.

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