Decent in comparison to other work from home jobs - Work At Home Product Support Advisor Concentrix Employee Review

4.0
Jan 22, 2017
Recommend
CEO approval
Business Outlook

Pros

-pay is a bit above minimum wage -able to work from home -phone status goes into acw by default after call allowing you to finish notes if a customer hangs up abruptly or to call someone back if disconnected. -they supply the computer, keyboard and mouse for the position -I love that customer service takes priority over aht as most places don't think that way -set career path that allows for more training for other positions and can increase in pay once you advance -pay for performance is based on customer satisfaction and you can earn up to $200 per month in bonus if qualified

Cons

-no benefits until employed for two years -their tech policy only allows for 2 hours max time and sometimes it takes an hour just to reach their telephone support. - the support structure could be better set up to more efficiently help agents with calls.

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5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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