ITS GREAT AT FIRST UNTIL YOUR OVERTIME IS TAKEN AWAY AND HONESTLY ITS NOT A GREAT JOB FOR WORK/family balance - Customer Service Representative II Concentrix Employee Review

2.0
Apr 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Healthcare insurance, bonuses, paid training and PTO

Cons

Pay is too little for what the agents on the humana pharmacy project have to do, overtime has been taken away by humana pharmacy and there is little room for sick days unless you have PTO saved up sometimes the TLs are not very trained especially not enough to lead a team

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5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote friendly environment. Good work life balance. Encourages professional growth, although they don't offer any good quality practical resources for upgrading skills. They used to have corporate Udemy, but they have discontinued it. You can complete professional courses but with your own money.

Cons

CNX is a professional service company which provides IT, data modernization, AI ML solution along with broader UX solutions. There has been significant drop is corporate accounts lately causing many employees go on the bench and eventually being terminated. In many cases, employees are not treated respectfully. You don't have any specific assignment during the time on bench but at the same time you are blamed for not having any deliverable. Employees often accept humiliation as they are afraid of raising voice against managers.

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