A Cautionary Tale of Over-Offshoring - Product Manager ConnectWise Employee Review

2.0
Oct 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Exposure to a range of software products, clients, and global cultures

Cons

Over the last couple years leadership started shipping everything offshore, mostly to India and the Philippines. I've seen so many of my colleagues lose their jobs because of this. The offshore workers are nice enough, but they're just not up to the task. Constant clarification threads, delays, and mistakes left and right. The time zone differences and language/accent barriers make communication a nightmare. Instead of fixing the process or investing in onboarding, management kept cutting costs and moving more work overseas. American teams were hollowed out and we ended up spending more time cleaning up messes than building features. Customers noticed. Those of us still here are all wondering if we'll be next to see our jobs shipped overseas too.

Explore other reviews about ConnectWise

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, decent pay, great benefits.

Cons

Communication from management could be slow at times but nothing major.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

You get right into cyber sales and b2b. Good start and resume builder. But a stepping stone.

Cons

Huge non compete so most of the market is off limits. Although there is zero holding them back from hiring from the laid off group of their own competitors. Which points to how little they actually trainer you at any level. They are ran by sales managers not leaders. RSM side is hit or miss CRO burned half the sales floor, 50% turn over. Hired all the laid off kaseya reps and then quit Research the team you are looking to work on, reach out to reps and don’t get sold. Most new reps are getting paid significantly more than existing reps. They will low ball all internal reps into low earning positions and keep moving goal posts. One rep could be at 70/30 while the new person they train/ mentor is at 90/90.

5
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