It was a great company before they were bought by an investment firm. - Senior Technical Support Analyst ConnectWise Employee Review

1.0
Feb 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Good health benefits. Liked the people I worked with.

Cons

They have replaced most of the Customer Service and Support positions with employees from India. The remaining Technical staff are miserable. They lost most of their perks and are constantly harassed and micromanaged (I believe in an effort to get them to quit so they dont have to pay unemployment benefits). Thoma Bravo has proven they care nothing for the hard working and loyal employees that Arnie worked so hard to invest in.

Explore other reviews about ConnectWise

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, decent pay, great benefits.

Cons

Communication from management could be slow at times but nothing major.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

You get right into cyber sales and b2b. Good start and resume builder. But a stepping stone.

Cons

Huge non compete so most of the market is off limits. Although there is zero holding them back from hiring from the laid off group of their own competitors. Which points to how little they actually trainer you at any level. They are ran by sales managers not leaders. RSM side is hit or miss CRO burned half the sales floor, 50% turn over. Hired all the laid off kaseya reps and then quit Research the team you are looking to work on, reach out to reps and don’t get sold. Most new reps are getting paid significantly more than existing reps. They will low ball all internal reps into low earning positions and keep moving goal posts. One rep could be at 70/30 while the new person they train/ mentor is at 90/90.

5
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