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Convey Health Solutions

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Worst job I ever had in my life - Customer Service Representative (CSR) Convey Health Solutions Employee Review

1.0
Apr 9, 2023
Recommend
CEO approval
Business Outlook

Pros

None really once you come back down to reality.

Cons

Pay is NOT worth the consistent barrage of monotonous work that needs to be done. ALWAYS critiqued for Q&A, variances, adherence when the demise of this company is coming from above. They have lost CVS & last year UHC. Multibillion-dollar companies! Training is horrendous and network and equipment is ancient. Most of the software acquired or developed has been done by second rate programmers. I see absolutely no future at this place or them existing for much longer.

Explore other reviews about Convey Health Solutions

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing staff . I learned a lot in this role

Cons

Limited room to grow in the department

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The health solutions mission was genuinely important.

Cons

• Operations staff constantly relied on workarounds instead of fixing systemic issues. • Meetings celebrated minor wins while repeated failures were buried under talk of learning and resilience. • Legitimate problems were cheerfully reframed and then repeated cycle after cycle. • Honest discussions about dysfunction were unwelcome. • Honest feedback was actively discouraged, forcing employees to pretend everything was functioning when it clearly was not.

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