Pros
From my experience there is nothing good to say about this company. It is poorly ran.
Cons
1. The training program needs to be updated and training stores need to be certified to ensure that new MITs are being trained properly. As of now this does not exists. Not sure why they have training stores when Mangers are trained by the crew not by the Mangers. 2. The Mangers are rude and not helpful to new Mangers, when a new manger makes a mistake they embarrass them and make them feel dumb. 3. The Manger has to open the entire store alone and according to their policy book there is only one manager allowed in the store before 10 am. Imagine having to set up the entire store, clean the parking lot, scrub it and take out all the trash and do all the prep and then you have to do all your manager paperwork. 4. Policy book needs to be updated. It says one thing and you do another. Nothing in that policy book makes sense. You have to ask your employees to step off the property when you leave to go to the bank or they cannot even be on the property on break. Then the book says they can only purchase food while on break and they must be in the building but yet you make them leave on break. 5. They leave the back door open all night and day. They are just asking to be robbed. 6. The team trainers are rude to new managers and crew and their response to this is it’s the cookout way. 7. They cook raw chicken and use the same tongs to serve cooked meat. 8. They serve thawed out spicy chickens because they bring too many up and leave them in the drawer. 9. Whenever you ask a question about why something is done like that but the policy book says to do it another way, they say the policy book is not updated and it’s just their way of doing things and was told to not ask questions and just do it. 10. What employers asked you to not ask questions? Their training book has a lot of grammar mistakes in it and makes no sense at all. Just repeats itself all over again. It doesn’t matter because they don’t go by that book anyway. 11. They have some managers that think they are the greatest and have a serious chip on their shoulder. 12. The managers that are supposed to be training stores are rude and act bothered by having to show you anything. They are the most unpleasant people I have ever worked with. 13. They require you to pay 25 dollars for a background check and yet it’s not worth wasting your money because it’s a terrible place to work. 14. Employees eat and drink whatever they want all day long and managers say nothing. I bet their not making food cost. 15. Cashiers cannot count tills before being assigned a till and several cashiers are allowed to run on that till. No Accountability. 16. Mangers play with employees while you are trying to work all through the line such as wrestling. This is very unprofessional. 17. It is impossible to take orders up front or in the drive thru because the crew and mangers are so loud that you can’t hear the customer speaking. 18. They only care about drive thru SOS and could care less about front line. 19. They require employees to grab products with hands on fry station to put product in the fryer. Although the policy book says they are supposed to have two sets of tongs at the stations for that, but again not used and followed. 20. 1 out of 5 managers who start at Cookout quit because of the manger, team members and the practices. 21. They need to get with the new technology because managers spend too much time on paperwork. 22. Employees and managers cuss all throughout the store and I am sure customers can hear them. 23. They spend employees home after one or two hours of working because they are slow. 24. They stay open till 3 and 4 am for 40 dollars in sales. Makes no sense. 25. They require you to work 55 to 60 hours a week and managers are not allowed to have weekends off. 26. They boil out fryers on the busiest day of the week. This makes no sense either. 27. Closing mangers are required to stay after closing to do prep.