Pros
Amazing colleagues, for the most part. I love my actual role. Working with students and helping change lives is rewarding.
Cons
Mostly amazing and dedicated colleagues who are overworked and under appreciated. Terrible leadership. Not enough people to do the job at hand so burnout, frustration and unhappiness run rampant. Somehow HR thinks that a counseling service makes this all better...and constantly remind us of this "benefit." Very little appreciation from senior leadership for the jobs we perform. As a result, lots of great talent has left and even more are trying to figure out how to escape. Each person that exits exacerbates the workload for the rest of us. Inequity runs rampant. A few people are the favored and are heaped with constant attention. If you are high performing but don't "smile and pretend," you are ignored. If you are favored, you get away with murder. On the plus side, colleagues know who the great employees are... and acknowledge it....and we also know who the crap ones are and support one another in venting sessions when they should be fired and aren't.