The Ups and Downs Of Agency Work - Licensed Practical Nurse Cross Country Employee Review

4.0
Jun 26, 2008
Recommend
CEO approval
Business Outlook

Pros

I like the fact that I am not committed to a set schedule. At this time in my life, having the ability to choose when I work without fear of being terminated is wonderful. I can pick up hours as needed and be paid for the hours I work the next day is great. Since it is a agency work, I am allowed the opportunity to work "try out"different facilities, and if I don't like a particular place, I can let my employer know and they will not send me there again. I can also take a traveling position which is nice, because it gives me the opportunity to work in other states where they have offices available. Overall I enjoy the flexibility, and the fact that they work with my schedule and understand that life happens.

Cons

I don't like having to fax off my time slips everyday/night. I don't like the fact that I signed up for day time hours, but lately have found myself working nights. Most of the facilities they send my to, are far out and leaving in the middle of the night or early morning hours can be a headache especially when it is usually areas I am not familiar with. I signed on with them to break away from working in LTC/SNF because I have been working in those types of environments for many years and wanted something new (which they said they would give me), but since signing on I have only been offered work in the very places that I don't want to be and working hours that I am really not available for. Many times they call at the last minute after I have already made plans to do something else for the day. Usually I end up working at a particular facility that seems to be filled with misery because no one else will go there. Even though I can get my paycheck the same or next day, it is pain having to drive all the way to the main office to get it. They do offer direct deposit, which is nice, but it takes two days for each paycheck to be deposited to your account. Not being familiar with the patients and staff I encounter can also be a headache, but it is to be expected since I am not a "regular" at any of the places I am sent to.

Explore other reviews about Cross Country

5.0
Jun 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home, flexibility and commission

Cons

Taking on too many responsibilities beyond your primary role simultaneously can create challenges.

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Cross Country Response
6d
Thank you for your review and for sharing your experience with Cross Country. We’re pleased to hear that you had a positive experience overall. We are always looking for ways to improve and appreciate your feedback as we continue to enhance the support and service we provide to our employees, clinicians, and clients. If there is anything we can do to make your experience even better, we would love to hear from you. Thank you for choosing Cross Country, and we look forward to continuing to work with you.
1.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first environment, co workers are great.

Cons

I genuinely wanted to build a long-term career with the company. Unfortunately, my experience was impacted by repeated instances where commitments made by leadership were not followed through. Within the Enterprise Sales division, I observed significant leadership and organizational challenges during my time there. Communication around compensation, commission plans, and career advancement was often inconsistent. There were multiple discussions about updated commission structures, increased earning opportunities, and promotional paths that ultimately did not materialize, which made it difficult to maintain confidence in leadership. I also perceived inconsistency in how employees were evaluated and retained. It often appeared that personal relationships influenced opportunities and employment decisions more than performance, which negatively affected morale across the team. It’s disappointing because I believe the company has talented people and strong potential. I truly wish my experience at Cross Country had been different.

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Cross Country Response
6d
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. At Cross Country, we strive to provide a positive experience for everyone we serve, and we take all feedback seriously. If you're willing, we'd appreciate the opportunity to learn more about your experience and discuss how we can improve.
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