Listen to all the negative reviews! - Recruiter Cross Country Employee Review

1.0
May 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home. Decent training bc I didn't know anything about this world and they got me up to speed pretty quickly. Manager answered questions quickly. Company is organized and each department is able to help you quickly when you have an issue.

Cons

They just mass hire and fire people. No one is actually invested in your success. It's literally a cattle call. I started with about 9 people in my recruiter class and each week we would lose one, presumably they were cutting the lowest performer. You are expected to be behind a computer screen all day. If they ever call you and you're away from your desk, you'll get called into a one on one meeting the next day and get a sternly written email with the dept. head cc'd on it. The only reason I took this job was because I was interested in recruiting. All the reviews said this was the bottom of the barrel and it was. There's no work life balance. You make $45,000 a year for 45 hour work week and they still want you to work more. You get $300 for each nurse you book but there are over 200 other reps all trying to get their nurses booked on the same assignments, and there are only a handful of assignments total, so good luck! As a new rep, you don't have the contacts necessary to compete. But hey, maybe you'll get lucky. My supervisor literally told me that after I put my daughter to bed, I should get back on the phone and make calls at 8pm. I pretty much knew at that moment this job wasn't going to work out. I'd say only start working here to get paid while you look for something else.

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Cross Country Response
3y
Sorry to hear that you didn't get the level of support you expected. Thank you for taking the time to give us your honest feedback! We care deeply about our people and go above and beyond to provide the support that you need. If you are not getting that support from your manager, please contact your HR business partner so that we can help or email HRHelp@crosscountry.com

Explore other reviews about Cross Country

5.0
Jun 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home, flexibility and commission

Cons

Taking on too many responsibilities beyond your primary role simultaneously can create challenges.

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Cross Country Response
5d
Thank you for your review and for sharing your experience with Cross Country. We’re pleased to hear that you had a positive experience overall. We are always looking for ways to improve and appreciate your feedback as we continue to enhance the support and service we provide to our employees, clinicians, and clients. If there is anything we can do to make your experience even better, we would love to hear from you. Thank you for choosing Cross Country, and we look forward to continuing to work with you.
1.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first environment, co workers are great.

Cons

I genuinely wanted to build a long-term career with the company. Unfortunately, my experience was impacted by repeated instances where commitments made by leadership were not followed through. Within the Enterprise Sales division, I observed significant leadership and organizational challenges during my time there. Communication around compensation, commission plans, and career advancement was often inconsistent. There were multiple discussions about updated commission structures, increased earning opportunities, and promotional paths that ultimately did not materialize, which made it difficult to maintain confidence in leadership. I also perceived inconsistency in how employees were evaluated and retained. It often appeared that personal relationships influenced opportunities and employment decisions more than performance, which negatively affected morale across the team. It’s disappointing because I believe the company has talented people and strong potential. I truly wish my experience at Cross Country had been different.

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Cross Country Response
5d
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. At Cross Country, we strive to provide a positive experience for everyone we serve, and we take all feedback seriously. If you're willing, we'd appreciate the opportunity to learn more about your experience and discuss how we can improve.
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