Micromanaging heavy, more layoffs to come - Compliance Ambassador Cross Country Employee Review

2.0
Oct 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Working from home, company supplies equipment

Cons

The company boasts having a great work-life balance but that is not the case. Most people work off the clock, against managements direction, because they cannot get all their work don't in the hours allotted. Most people work through their lunch too, which we MUST clock out for. The micromanagement makes you feel like you are constantly being watched and the pressure with unrealistic deadlines for tasks that take away from the core job made this place miserable. They are diverting many duties to "off shore" people in India and track that you are using them. There will be more layoffs because I think most departments will solely go to offshore offices because they are cheaper labor. Leadership says they don't like to micromanage but you can clearly tell them enjoy having their hands in everyone business and they set people they do not like up for failure. A great place to work if you are someone's favorite, otherwise you are constantly scrutinized for every little move you make. And absolutely DO NOT talk about keeping your children home, management has made it very clear they want your kids in daycare of some sort and although I don't think they can legally fire someone for it, they definitely make it known that having kids in an inconvenience to them

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Cross Country Response
2y
We appreciate your candid feedback, and we are sorry that your time at Cross Country did not go as you expected. Please keep in mind that we review every bit of feedback and will ensure this is relayed to the right team.

Explore other reviews about Cross Country

5.0
Jun 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home, flexibility and commission

Cons

Taking on too many responsibilities beyond your primary role simultaneously can create challenges.

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Cross Country Response
6d
Thank you for your review and for sharing your experience with Cross Country. We’re pleased to hear that you had a positive experience overall. We are always looking for ways to improve and appreciate your feedback as we continue to enhance the support and service we provide to our employees, clinicians, and clients. If there is anything we can do to make your experience even better, we would love to hear from you. Thank you for choosing Cross Country, and we look forward to continuing to work with you.
1.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first environment, co workers are great.

Cons

I genuinely wanted to build a long-term career with the company. Unfortunately, my experience was impacted by repeated instances where commitments made by leadership were not followed through. Within the Enterprise Sales division, I observed significant leadership and organizational challenges during my time there. Communication around compensation, commission plans, and career advancement was often inconsistent. There were multiple discussions about updated commission structures, increased earning opportunities, and promotional paths that ultimately did not materialize, which made it difficult to maintain confidence in leadership. I also perceived inconsistency in how employees were evaluated and retained. It often appeared that personal relationships influenced opportunities and employment decisions more than performance, which negatively affected morale across the team. It’s disappointing because I believe the company has talented people and strong potential. I truly wish my experience at Cross Country had been different.

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Cross Country Response
6d
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. At Cross Country, we strive to provide a positive experience for everyone we serve, and we take all feedback seriously. If you're willing, we'd appreciate the opportunity to learn more about your experience and discuss how we can improve.
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