Pros
The CEO lets you know what he is thinking through online video's that they do each week. They have a "facebook" also known as "instawow" where you can get to know your employers and what they look like. The culture they really allow you to assist the customers and they leave it to you. you have some freedom
Cons
Not enough compensation for the work that you do. They aren't exactly welcome only because when you are first hired on you work 1 location so you really don't get to know your coworkers. and the balance between work and regular life is terrible. If you have a day off they kind of expect you to stay around just incase something happens. (they wont say that to you but they do) If you have a coworker who is suppose to show up but doesn't then you have to come in because its usually a "general manager" a "manager" and if your lucky you have a second "manager"