Pros
The technicians and support staff are there to help whenever and however they can, unfortunately, there is just not enough of them. Employee discounts? (Makes it so that an overpriced piece of equipment a little less overpriced).
Cons
The brain trust at Culligan does not believe in modern day marketing campaigns. High pressure sales. Having to survey people's filthy homes. Irregular working hours (on call Mon-Sun). Office politics. Preying on retirees. Selling people products that they do not need. Forcing sales reps to ride with technicians to pull a bait and switch on customers who have requested service calls. Sending sales reps to work on installs without any training or compensation. Having sales reps 'inspect' equipment for longtime customers only to turn around and tell them that it's time for a $3,199 replacement (it's always time for a replacement). Passing the buck along is the name of the game; the last to get stuck with the knife will take all the blame for numbers not being met.