Pros
The co-workers I associated with were good people.
Cons
They tell you they will work with you if you need to change your availability and that was a lie. You are scheduled to take your breaks and lunch at a certain time but you still have to ask if you can go on your assigned breaks. You even have to ask if you can go to the bathroom and if you are allowed to go you have to sign off and you are not paid. I never understood why a grown-up has to ask to go to the bathroom especially if you are not even paying them while they are in the bathroom. If you need to call off for whatever reason they want you to find coverage. Your child can be sick and they tell you to look for coverage, how am I suppose to look for coverage while taking my sick child to the E.R. The training is not even training!! All they do is read a PowerPoint and tell you what to expect and throw you out there to start taking calls without practice. You are told that if you do great on your calls you will get an extra $100 on your check. But they keep changing the policy so they don't have to pay you. They then tell you that you have to have great calls, you have to be on time and keep adding to the list. They give you no raises. You can learn to take calls for the bigger accounts, be great at your job and you still do not get a raise. Employees come and go because the job is terrible and they do nothing to make it better. NOBODY IS ALLOWED TO ASK OFF CHRISTMAS. They believe working is more important than spending time with your family. You get NO HOLIDAYS OFF and you finally get PTO if you stay for a year. If you need help and you ask a supervisor they will tell you one thing, and if you ask another supervisor the same thing they will tell you another thing. I could keep going but I think I have made this long enough.