Overpromised and underdelivered, disorganized, messy - Anonymous employee Darktrace Employee Review

Cold calling is the tip of the iceberg. Management will tell you they don't micromanage, then turn around and attack you (even if you're getting results) if you aren't making whatever the assigned calls, emails and LinkedIn outreach numbers are for the day. These numbers change daily as management can't make up their minds between getting real results and putting up numbers. Management is horribly unprofessional and frequently jus regurgitates mundane sales tactics instead of listening to the issues and trying to create a concrete solution. Dismal advancement opportunity and for the few who do advance, the work load increase isn't manageable. Productivity goals are unrealistic. There's a difference between realistic goals and stretch goals and management sets minimums at the stretch level and threatens a majority of staff daily about not hitting the goals. Metrics are tracked religiously but real results are not. This leaves room for a lot of shady and dishonest work that reps take advantage of, thus skewing the productivity goals. For a technology company, there are constantly tech problems. Internal CRM is a disaster, although has been cleaned up a bit. Phones are constantly offline. Databases are constantly slow or offline. Way too many issues here and there are only one or two internal IT personell for the entire US. Product cost is too high and continues to increase every year. There's a great sweet spot for smaller companies but most large companies won't justify the cost.\ The biggest problem for a BDR: Darktrace is seen as the sleazy car salesman of the cyber security world due to the amount of outreach they do. They inundate IT people with entirely too many calls, emails, LinkedIn messages, etc and you'll get berated for it fairly regularly. I think customers would rather hear about their car's extended warranty than hear from Darktrace.