Pros
Lovely group of people, both in the CS team and in other departments. Most people are young (mid-20s to mid-30s) so a great place for a young professional or recent grad. There are plenty of impromptu as well as organised socials. Reasonable base salaries and uncapped commission, as well as a generous bonus if your team hits its revenue growth target. Healthy collaboration culture - unlike sales, nobody is competing and there’s a real feeling that everyone wants to help their colleagues succeed. Role is varied, partly commercial positioning customers for upsell & renewal and partly day to day account management. A lot of opportunities to run your own internal projects too & help shape the team. Good exposure across departments and levels of the business. Great London office location on Strand (the view is amazing). Good career progression opportunities. No micromanagement, you’re mostly trusted to get on with the job but support is there if you need it. Free Bupa healthcare cover, only pay the tax.
Cons
You can clearly sense that other departments are less happy than ours - the sales culture in particular isn’t great as other reviews show. Not enough cyber technologists and it can be difficult to get their time when their main focus is on running trials for new business. No option to get/buy more leave. Allowance is 24 days rising to 26 after 2 years. You can’t take leave in the last 2 weeks of any quarter and none at all in June. Darktrace as a whole is very white and middle class, even in one of the most diverse cities in the world.