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      Darktrace

      Engaged Employer

      Darktrace reviews

      The recruiters lie about all aspects of the job. The job sucks. - Customer Success Manager Darktrace Employee Review

      1.0
      Aug 24, 2023
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Usually bagels once a week. EPIC gossip because of the toxic culture.

      Cons

      The job is not Customer Success, it is used car salesman/ assistant AE/ con artist. Your clients will call you asking for help and your only job is to tell them the product works great and they should buy more products. Also, prepare for 10+ internal meetings a week for ultimate micromanaging and time wasting. I left a great job because of the potential commissions I would make but they gave me a fraction of the accounts I was supposed to have but didn't change the metrics so it was impossible to hit the numbers. I was told I would have around 40 accounts. After 8 months the most I had was 15. The KPIs were for 40 accounts still so we made zero commission. One guy on my team spent months on an upsell and his commission was $6 which they only pay you half of it when you close the deal and have to wait a year for the other half.

      Explore other reviews about Darktrace

      5.0
      Jun 24, 2026
      Business development representative (bdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      good pay, good culture and great tech sales exposure

      Cons

      lack of internal promotion path, just overall lack of vertical career trajectory

      2.0
      Jun 26, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Autonomy & Independence: You get great autonomy to build your own schedule. It operates very much like a true field sales motion, which is great if you value independence. Perks: There is a high degree of expense freedom, and the Sales Kickoffs are a definite highlight.

      Cons

      The company is currently gasping for air and is super misaligned. There is absolutely no sense of direction. The Go-To-Market (GTM) strategy obviously doesn't work because leadership changes strategy it every Half because of poor performance . Turnover is INCREDIBLY HIGH, people was congratulating me that I made it at Darktrace more than a year when I left, which is never a good sign for a company. CEO REPVUE- stated that only 15% of reps hit their goal attainment at Darktrace from it's reviews. If you apply here, you need to know exactly what you are getting into and be willing to work extremely hard just to help dig the company out of a hole.

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