Was a great company back in the day - VP Customer Success Darktrace Employee Review

3.0
Jun 2, 2025
Recommend
CEO approval
Business Outlook

Pros

some amazing people to work with, and they used to grow and develop their leaders from within. Great office very central.

Cons

toxic management, US executives came in and didn't have a clue what they were doing (example of commercialising a CS department and having to release a new commission 5+ times because they couldn't get it right) new CSMs would come in and make hundreds of thousands in commission and Directors/VPs earned next to nothing.

Explore other reviews about Darktrace

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay, good culture and great tech sales exposure

Cons

lack of internal promotion path, just overall lack of vertical career trajectory

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Autonomy & Independence: You get great autonomy to build your own schedule. It operates very much like a true field sales motion, which is great if you value independence. Perks: There is a high degree of expense freedom, and the Sales Kickoffs are a definite highlight.

Cons

The company is currently gasping for air and is super misaligned. There is absolutely no sense of direction. The Go-To-Market (GTM) strategy obviously doesn't work because leadership changes strategy it every Half because of poor performance . Turnover is INCREDIBLY HIGH, people was congratulating me that I made it at Darktrace more than a year when I left, which is never a good sign for a company. CEO REPVUE- stated that only 15% of reps hit their goal attainment at Darktrace from it's reviews. If you apply here, you need to know exactly what you are getting into and be willing to work extremely hard just to help dig the company out of a hole.

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