Ever Changing and Lackluster Leadership - Customer Success Manager Darktrace Employee Review

2.0
Jul 6, 2025
Recommend
CEO approval
Business Outlook

Pros

If you're in a position in your career where you think you need a build strong industry experience, Darktrace is a solid stepping stone as they offer a somewhat innovative product and allow you to better understand the Cyber Security landscape as a whole.

Cons

Upper management simply doesn't prioritize overall employee experience and has been a revolving door during the time I was there. All offices besides the NYC HQ are lackluster at best, some offices don't have enough furniture to hold all of their regional employees(there were times execs were dragging foldable tables around from room to room to take meetings). From a career perspective, promotions are very hard to come by. It seems that there's a lot of favoritism that factors into some of these promotions. Sales leadership(specifically in the Chicago/midwest region) is very problematic and use abrasive sales tactics. Since they were bought out by Thoma Bravo, there's been mass layoffs and additional pressure but on certain teams like Customer Success to sell even more. Overall, this company isn't headed in the right direction at all - they'll continue to focus more on their marketing and aesthetics over true R&D on top of an already very toxic sales culture.

Explore other reviews about Darktrace

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay, good culture and great tech sales exposure

Cons

lack of internal promotion path, just overall lack of vertical career trajectory

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Autonomy & Independence: You get great autonomy to build your own schedule. It operates very much like a true field sales motion, which is great if you value independence. Perks: There is a high degree of expense freedom, and the Sales Kickoffs are a definite highlight.

Cons

The company is currently gasping for air and is super misaligned. There is absolutely no sense of direction. The Go-To-Market (GTM) strategy obviously doesn't work because leadership changes strategy it every Half because of poor performance . Turnover is INCREDIBLY HIGH, people was congratulating me that I made it at Darktrace more than a year when I left, which is never a good sign for a company. CEO REPVUE- stated that only 15% of reps hit their goal attainment at Darktrace from it's reviews. If you apply here, you need to know exactly what you are getting into and be willing to work extremely hard just to help dig the company out of a hole.

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