Pros
There are many employees here who work hard and are very pleasant to be around in spite of the hostile work environment. The clients are extremely gracious and kind and it is a rewarding feeling to assist fire and EMS departments. On a day-to-day basis, it's these truly genuine coworkers and clients who will inspire you enough to not get discouraged by management and to make it through another day. The PTO offered here is significant (the office closes one Friday a month and at 3:30 on another Friday a month), but it is worth mentioning that several employees stay late every day for little to recognition or compensation for the long hours.
Cons
The significant challenges in working at this company have been named again and again in many reviews and by many different employees, past and present. To say that it is difficult to work here would be a drastic understatement. Honestly, there are too many Chiefs and not enough Indians. The work itself is not impossible to do, but the insurmountable workload will overwhelm even the most enthusiastic and skilled professional. You will be weighed down with assignments and tasks yet assaulted with unreasonable deadlines and expectations. Though I can't speak for everyone, I think it's safe to say that most employees aren't inherently bad or unappreciative or incapable. We work hard and do what we can, but we're only human. Denying us the adequate resources and tools needed to do our jobs then chiding us for not meeting demand is not good business. The classist division between management and regular employees is also a huge problem. No leader can behave pretentiously and speak condescendingly and still, somehow, expect their employees to respect them. Respect is given as it is received. That's why there's no respect in the office.