Pros
My coworkers are great and it’s a very collaborative environment but aside from that, there’s not very many other pros. They do have a bonus/commission structure that you can take advantage of, however, the amount of taxes that get taken out from it makes it almost not worth it.
Cons
So many to list. Metrics are constantly changing with no thought of how it will impact the CSM team, it’s almost like they set you up for failure. On top of that, the product itself never seems to be working properly and there’s a huge backlog of technical issues with your accounts that probably will never get fixed or even looked at. It’s hard to be motivated to work for a company that doesn’t truly value their employees and can’t fix their product that YOU are advocating for.