Pros
Guest are on the whole pretty nice as are many unit level employees.
Cons
Upper management that can't make up their minds just what this company is about. Also management that has never done my job constantly ragging on me. They cut our operating expenses each year and expect us to keep customers happy. We can have 3,000 people through our door each week and if one customer complains you are ragged on.Makes no difference if it is a drunk on graveyard, a wife angry at her husband who is taking it out on you, your job is on the line.They drown you in paper work and yet expect you to be out front with customers all day long. It takes 10/12 hours daily just to keep even.They set goals that are almost impossible to reach, and hold up as an example to you the people who you know cheat to give them the numbers they demand.