Dennys upper management - Manager Denny's Employee Review

3.0
Mar 12, 2014
Recommend
CEO approval
Business Outlook

Pros

The money can be good and as long as you change your way of doing things every 60 days as upper management does you will do just fine.

Cons

Long hours as manager, Upper management needs to sit down and talk to store management teams about the reality of menus and expectations for employees.Redeclious time frame for food to be cooked and if the customer complains even drunks, you as a manager can't defend yourself.Lets see some of these customers go home and cook a full meal in 10/12 minutes like upper management has taught them to expect from a cooking staff that is feeding anywhere from 30 to 120 customers an hour.Not possible with full restaurant and labor now expected to be about 16 percent.Can't satisfy customers and keep the place cleans with that percentage.Also, the surveys, they are a joke as no one is extremely satisfied at any given time with everything, you are teaching staff to lie and ask customers to give them a 5 so they don't get into trouble.

Explore other reviews about Denny's

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun place to work and learn

Cons

Very long hours no breaks

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The restaurant was always kept clean. I loved most of my coworkers and miss working with them.

Cons

Every day was a dumpster fire. It was a very chaotic restaurant. Most of my employment was spent with the owners, cutting corners with broken equipment (fridges, coffee makers, sinks), and not enough kitchen knives or containers to complete sidework. There were never enough hours to go around for the number of servers, but we were always required to be available every weekend and holiday. The kitchen was disorganized, so food was prepared at different times for the same table. Pancakes would be made after eggs were cooked, so items would come out cold. It is a busy restaurant on the weekend, so food would be left dying in the window because management would refuse to help run trays out to tables, resulting in upset customers regarding the long wait times and cold food. The small ticket tabs and pissed customers led to low tips. The stress wasn't worth the small paycheck.

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