Exactly what I was hoping for! - Customer Success Manager Docusign Employee Review

5.0
Jul 17, 2018
Recommend
CEO approval
Business Outlook

Pros

DocuSign treats there employees like adults and I just love that. Not every company in the Bay Area does this. They are super flexible with you, if you need to work remotely for whatever reason you can. The management level here has been awesome and that's not again always the case for big companies. Transparency is key and they know how to respectfully be transparent while also helping you as individuals get to your next career goals. The benefits are amazing as you can see from the reviews. They pay 100% of medical and dental and vision, that's not heard of in most companies in the Bay Area. They stock the fridges with tasty healthy snacks, although I wish they had oatmeal like they do in Seattle (hint hint). They offer generous Maternity leave, 6 months which is honestly needed, 3 months is too short for any new mother. The overall vibe is a collaborative space and most people truly want to be here and that is what contributes to the great cultural. Our CEO Dan Springer is such a breath of fresh air! He truly cares about the employees here and you can tell because he's so open and honest. He doesn't sugar coat anything and listens. Bravo!

Cons

The commuter benefits (which they have) could be a little more, by an extra 20-30 dollars. The only benefit they are really missing is a gym allowance. That would be great to have! Most companies offer anything between 70-100 dollars a gym to stay active and healthy. DocuSign is so committed to a balanced work life balance so I'm surprised they don't have this perk.

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Docusign Response
8y
Your review really gives people a taste of what it is like to work here. Thank you for taking the time to share these detailed thoughts.

Explore other reviews about Docusign

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

All good, very friendly, nice work life balance

Cons

Nothing that i can mention

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Seriously, it's all about luck with your manager and territory. If you land a good one, the money can really flow. Honestly, you don't even need to deep dive into the details. Just hope for the best and you might strike gold. It's a real gamble sometimes, but that's how it goes.

Cons

Seriously, these sales quotas feel designed for us to fall flat on our faces. It's wild how management sometimes pushes us towards tactics that feel a little sketch. And don't even get me started on selling IAM; it's a real uphill battle. Honestly, the leadership here just isn't cutting it. It's frustrating to feel like you're set up for failure and not getting the support you need.

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Docusign Response
4d
Thank you for your candor. We want all of our sales teams to feel set up for success, and while we are continually focused on providing the right enablement and territory tools as our product portfolio evolves, we maintain a strict commitment to ethical business practices. We encourage you to report any concerns directly and confidentially to our Compliance and Ethics team at compliance@docusign.com so that this can be properly and thoroughly investigated.
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