Amazing brand backed by a legitimately amazing culture - Customer Success Manager Docusign Employee Review

5.0
Feb 13, 2019
Recommend
CEO approval
Business Outlook

Pros

DocuSign has a great brand. Whenever I talk with someone about where I work, inevitably they say something like, "DocuSign? Oh yeah, I love DocuSign, we just used it when we bought our house....". While this is indicative of a great product that solves a global need to reduce paper, improve processes, and make doing business easier, it doesn't stop there. The DocuSign brand is backed by a culture of transparency, collaboration, customer focus, inclusiveness, and dedication to employee success. Beginning with the recruiting process all the way through on boarding, the experience was simply terrific. Some key highlights: - Responsiveness from the recruiter. I was always informed of the process, next steps, timelines, etc. - An on boarding process that is second to none. From company processes all the way through continued training and education opportunities to keep pace with career development. - A compassionate, super capable, and transparent leadership team. From the C-Suite down to first line management, there is a coordinated effort to drive communication, direction, and strategy which keeps all employees focused on the right things. - It's a culture of collaboration. There are efficient, defined ways to share best practices, wins, lessons learned, and ways to ask questions and get quick guidance. Everyone is always willing to help out - across all departments. - Compensation and benefits are top notch and I feel well taken care of. - Work life balance is very fair. Depending on your role, there can be peaks and valleys with work levels, but there is always an expectation that you take care of yourself when needed. Generous PTO helps here as well. And if there are "valleys" in the work load, there are ample opportunities to join in on special projects that help the company improve or to develop new programs and/or content.

Cons

I honestly don't have anything to share in terms of Cons. It is a growing, fast paced company with a clearly defined direction. So, there is a lot to do and everyone is pulling together to meet the challenge. So, it is not a sit back and coast environment if that is your thing.

avatar
Docusign Response
7y
Nice to hear from Colorado. Thank you for writing such a detailed review. Your review is helpful for potential job candidates and is especially great for remote candidates.

Explore other reviews about Docusign

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

All good, very friendly, nice work life balance

Cons

Nothing that i can mention

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Seriously, it's all about luck with your manager and territory. If you land a good one, the money can really flow. Honestly, you don't even need to deep dive into the details. Just hope for the best and you might strike gold. It's a real gamble sometimes, but that's how it goes.

Cons

Seriously, these sales quotas feel designed for us to fall flat on our faces. It's wild how management sometimes pushes us towards tactics that feel a little sketch. And don't even get me started on selling IAM; it's a real uphill battle. Honestly, the leadership here just isn't cutting it. It's frustrating to feel like you're set up for failure and not getting the support you need.

avatar
Docusign Response
3d
Thank you for your candor. We want all of our sales teams to feel set up for success, and while we are continually focused on providing the right enablement and territory tools as our product portfolio evolves, we maintain a strict commitment to ethical business practices. We encourage you to report any concerns directly and confidentially to our Compliance and Ethics team at compliance@docusign.com so that this can be properly and thoroughly investigated.
See reviews by: Helpful|Rating|Date|All