Solid foundation, still work to do - Customer Success Docusign Employee Review

3.0
Aug 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Product and vision; enthusiastic customers; challenging work; intelligent colleagues ; flexible (but high workload)

Cons

Ineffective middle management; unilateral decision making and lack of transparency fuel negativity; pay problems: not paid on time (last few months), plans/targets not provided for consecutive quarters for commission based role (since joining)

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Docusign Response
6y
Thank you for sharing your thoughts and listing both a full set of pros and cons. We have shared your review with HR Leadership and will be working with different departments to delve into any issues after we get the results back from our next employee engagement survey. Any extra color you can share when you fill out the pulse survey is greatly appreciated. Dan and Joan read every comment and create action plans to address key issues. The “Work of Your Life” initiative is new. Our CEO, Dan, has set it as an intention, and Dan says he hopes that when we look back at our time here, we can say we did the Work of Our Life at DocuSign. For me personally, it’s been a needed forcing function to reflect on what that means to me right at this moment in my life, and it’s prompted me to be more curious about what it means to each of my team members. Each person’s response is unique. And knowing more about what that means for our teams can shift our conversations and perspectives. With that information, managers can look for more opportunities to help support their goals and that intention itself overtime can transform a culture IMHO. Regarding diversity, we have made progress by diversifying leadership and our Board of Director. But as Dan is always the first to acknowledge, we have room to improve. We look forward to hearing your thoughts in the pulse survey. It’s a needle-mover, and your opinion is valued.

Explore other reviews about Docusign

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

All good, very friendly, nice work life balance

Cons

Nothing that i can mention

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Seriously, it's all about luck with your manager and territory. If you land a good one, the money can really flow. Honestly, you don't even need to deep dive into the details. Just hope for the best and you might strike gold. It's a real gamble sometimes, but that's how it goes.

Cons

Seriously, these sales quotas feel designed for us to fall flat on our faces. It's wild how management sometimes pushes us towards tactics that feel a little sketch. And don't even get me started on selling IAM; it's a real uphill battle. Honestly, the leadership here just isn't cutting it. It's frustrating to feel like you're set up for failure and not getting the support you need.

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Docusign Response
4d
Thank you for your candor. We want all of our sales teams to feel set up for success, and while we are continually focused on providing the right enablement and territory tools as our product portfolio evolves, we maintain a strict commitment to ethical business practices. We encourage you to report any concerns directly and confidentially to our Compliance and Ethics team at compliance@docusign.com so that this can be properly and thoroughly investigated.
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