Lack of culture, no accountability - Customer Success Manager (CSM) Docusign Employee Review

3.0
Oct 5, 2022
Recommend
CEO approval
Business Outlook

Pros

+ DocuSign has some very smart and very talented individuals + I am always learning everyday + Sustainability is a great biproduct of what we do

Cons

- Lack of accountability from across the Org - No ownership when things go wrong - No real strategy for global accounts - Little to no real culture, despite promoting an inclusive culture. This is (at best) a tick box exercise, but there is little investment in creating an employee first environment

Explore other reviews about Docusign

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

They are great in Managing their Employees

Cons

They are far away from me

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Docusign Response
1mo
We're happy to read your positive feedback about your time with us as a Data Analyst. Your review is appreciated!
1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Seriously, it's all about luck with your manager and territory. If you land a good one, the money can really flow. Honestly, you don't even need to deep dive into the details. Just hope for the best and you might strike gold. It's a real gamble sometimes, but that's how it goes.

Cons

Seriously, these sales quotas feel designed for us to fall flat on our faces. It's wild how management sometimes pushes us towards tactics that feel a little sketch. And don't even get me started on selling IAM; it's a real uphill battle. Honestly, the leadership here just isn't cutting it. It's frustrating to feel like you're set up for failure and not getting the support you need.

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