Miserable conditions - Customer Service Dropbox Employee Review

1.0
Jul 20, 2017
Recommend
CEO approval
Business Outlook

Pros

It's a well known company that will look good on your resume when you leave, which you will want to do as soon as you start.

Cons

1) managers have no respect or concern for the welfare of their employees 2) the product is a nightmare - it's coded like something 10 years ago and no one cares - they just want to sell this crap as quickly as possible to as many lemmings as they can find to increase their user count, which they think will drive up the IPO price 3) customer support? are you kidding me? What a nightmare. It's not just that it's impossible to get support - the customer service agents actively share what should be confidential files and information from a user account when that user writes in with a complaint. I have regularly seen protected information shared among staff members 4) you'd better be in the clique or else there is no opportunity for career advancement

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Dropbox Response
8y
Thank you for your feedback. Our teams are continuously working to improve the product and how we support customers. We also take users trust in us very seriously. We have several opportunities to report non-compliant practices. Please find those channels on the Dropboxer Wiki.

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5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits and smart colleagues!

Cons

Constant strategy change and work about work.

2.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits: - Personal wellbeing allowance - Annual performance bonus - Equity - Internet & cell phone reimbursement

Cons

Very little room for growth. No real sense of job security due to the constant layoffs. Execs chase the latest and greatest trends, only to abandon projects halfway through. There’s no real sense of leadership or direction—where’s the company headed? What’s the actual goal of [xyz] project?

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