E and O: A Backwards Backwater - Engineering & Operations Duke Health Employee Review

1.0
Apr 1, 2021
Recommend
CEO approval
Business Outlook

Pros

The benefits are exceptional, particularly the health benefits

Cons

The engineering and operations department, which is financed by the medical school, bears and demonstrates the contempt with which upper management holds it. During COVID, E&O was the only division of Duke Health whose employees were exempt from a Duke pledge to mask up and maintain social distancing during COVID. Why? Because management figured that E&O employees were so uniquely ignorant and Fox-brainwashed that they alone couldn't be expected to follow basic infection prevention -- in a *hospital*. Non-profits like Duke Health cannot spend money on investors, stocks, owners, exhorbitant salaries, profits, or non-medical investments. Because the health care industry generates money like a fire hose spews water, Duke Health's major problem is spending it all. As a result, overlooked departments like E&O bear no scrutiny or accountability. The E&O managers I know are untrained in management and have no intention of learning. Worse, the department lacks integrity, transparency, and accountability on any level. Employees are encouraged to lie on their task time databases. The department has accumulated old and disabled employees -- overwhelmingly Southern white males, by the way -- who stick around for the health and pension benefits, while young and ambitious employees are profoundly demoralized. I'm told turnover is extremely high. The chief of the department told me that she wanted input on "turning the Titanic around". But since the department promotes from within, its practices will remain profoundly unprofessional, dishonest, exclusionary, and rooted in a culture of 1950's Southern white male entitlement. Don't get me started on E&O's ethos of "the longest-employed Duke workers get to kick down at the most recently-arrived".

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5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Scheduling is quite flexible working 3 12s

Cons

Holiday pay is only for major holidays not Christmas Eve

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

The work is meaningful and the team consists of some highly skilled professionals who are dedicated to supporting patients, providers, and the organization. The role provides exposure to complex issues and opportunities for professional growth.

Cons

The department suffers from significant leadership and culture challenges. Employees are hired as experienced professionals but are given little autonomy to perform the work they were hired to do. Leadership frequently inserts itself into routine matters, creating unnecessary delays and fostering a culture of micromanagement rather than trust. Communication is inconsistent and often lacks accountability. Important decisions and changes are frequently communicated verbally without written follow-up, creating confusion and shifting expectations. Employees are expected to remember evolving guidance, identify leadership mistakes, and compensate for communication failures. There is a noticeable gap between leadership messaging and employee experience. Work-life balance, employee engagement, and professional respect are regularly discussed, but many employees do not experience those values in practice. Concerns raised by employees do not appear to result in meaningful change, contributing to low morale and diminished trust in leadership. Leadership often responds to issues by implementing department-wide restrictions rather than addressing the specific individuals or situations involved. As a result, high-performing employees are subjected to increasing oversight and reduced autonomy because leadership is unwilling to address performance concerns directly. Turnover, employee dissatisfaction, and leadership credibility have been ongoing concerns. The department would benefit from leaders who are willing to listen, communicate transparently, accept accountability, and trust the expertise of the professionals they supervise.

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