NOT THE WORST/ NOT THE BEST - PSA Patient Service Associate Duke Health Employee Review

4.0
Feb 24, 2022
Recommend
CEO approval
Business Outlook

Pros

- love the people I work with - lowest medical/ dental plans around the triangle -flexible schedule - lots of PTO hours

Cons

-advancement can be "who you know" not "what you know" -high turnover rate for management positions -very little annual pay increases

Explore other reviews about Duke Health

5.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work atmosphere! Can advance in career!

Cons

No cons that I can think of at the moment

2.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great supervisor and a great manager James and Kelly are the best! Also, the other team members for or for the most part great to work with and very supportive. I did enjoy the team atmosphere a great deal.

Cons

Upper management sucks they micromanage and won’t allow those who they manage over and they’re supervisors to make their own decisions regarding their employees. The production standards along with the chart difficulty are mismatched. I would be surprised if they were able to retain any really good coders because the salary is not competitive and upper management makes the culture there very very weary and tedious.

See reviews by: Helpful|Rating|Date|All