very good - Customer Service Representative Duke Health Employee Review

Great work atmosphere! Can advance in career!

No cons that I can think of at the moment

I had a great supervisor and a great manager James and Kelly are the best! Also, the other team members for or for the most part great to work with and very supportive. I did enjoy the team atmosphere a great deal.

Upper management sucks they micromanage and won’t allow those who they manage over and they’re supervisors to make their own decisions regarding their employees. The production standards along with the chart difficulty are mismatched. I would be surprised if they were able to retain any really good coders because the salary is not competitive and upper management makes the culture there very very weary and tedious.