Wide range of support, all self-learning - IT Analyst, Senior Duke Health Employee Review

2.0
Aug 20, 2022
Recommend
CEO approval
Business Outlook

Pros

It's Duke - good benefits, a lot of time off, some cool people to work with, a lot of different technologies and paths that you can take.

Cons

Management is very much "Do as I mean, not as I say." If you don't know how to do something and ask for help, the answer is generally figure it out yourself. Which doesn't make a lot of sense on many levels including the idea that you may be working with patient data. Do you really want your data in the hands of someone that's being told to "Figure it out"? If you make a mistake or do something management doesn't like (which is very likely since you won't get guidance from management), you will NEVER hear the end of it. Management doesn't understand the idea of letting the past be the past, management is a gossip factory, expect stories about everyone to be told. Pay raises are a joke, they know they underpay you, and will joke about it. But, during performance review season, you can "Exceed Expectations" on four out of the five categories and ultimately be "Meets Expectations" which will net you a MAXIMUM of 2% raise. You have to pay for your own parking, expect $100+/mo otherwise have to walk 15+ minutes to get to your office Team morale is non-existent, management always talks about working to improve morale but, never takes action on doing so. There is also an INSANE amount of middle management, it's unbelievably easy to step on someone else's toes, after which the gossip farm will spread it across the entire organization.

Explore other reviews about Duke Health

5.0
Mar 20, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

Great working environment and supportive staff

Cons

Nothing I can think of at this time

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Duke Health Response
2mo
Thank you for your kind words about Duke Health the culture, and most of all the people that make our health system great. We are happy to have your partnership in advancing health together!
3.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a pretty good starting point if you are wanting to get your foot in the door working on the administrative side of healthcare. Engaging with patients can be very rewarding and if you enjoy customer service (especially hospitality or food service) this can be a great role that feels similar to interacting with patrons, but you don't have to work weekends, there's very good benefits, and you don't have to work 12 hours a day.

Cons

There are a lot of issues both with Duke Hospital and the Eye Center itself. Duke University Hospital is on the college campus so you will have to pay for parking. You aren't paid well, even with the $20 minimum wage increase, it's still only about $40,000/year but with having to pay for parking... even the cheapest garage at $95 a month, that's $1,140 a year gone from your check. There is no "free" parking even close to the hospital, so they really screw you there. The Eye Center has struggled with processes in the clinic and management is run ragged. There are too many employees that don't care much for the job they are doing and Duke makes it incredibly difficult to hold those employees accountable and for management to make proper layoffs.

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