Incompetent - Crew Member Dunkin' Employee Review

2.0
Jun 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Free food when on breaks

Cons

Idiotic management that cannot commit to a schedule, yet schedules employees 3 weeks in advance, and expects employees to cover shifts at the drop of a hat Managers often scream and berate employees in front of customers, leading to a high turnover rate Management choosing clear favorites with some workers able to call out at will while others are forced to stay late for no reason Management will straight up lie to you about taking time off (in my experience my manager told me he called everyone available and that there was nobody that was able to swap shifts with me. He sent this to me at 7am, meaning that he likely called nobody as I have never received a call from him before 10am) Management is unable to keep proper stock of food or supplies leading to a chronic lack of donuts and pastries and well as cleaning supplies Pest issue in my store is pervasive and constant, with no real attempts to remove it Spotty training system which creates workers who are incapable of doing everything the job requires them Management not caring for employee health (i.e. workers being forced to carry heavy trays of food with a broken wrist)

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5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work for flexible hours

Cons

The pay was not the best.

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s a job and they’ll hire anyone willing to work. The work is fairly easy. You’ll get your hours if you’re a good worker. You get a 401k, health insurance and life insurance after a year of employment.

Cons

It’s really hot in the summer. They won’t turn down the ac for us, we’re not allowed to wear shorts and we’re not allowed to have fans. Be prepared to get heat exhaustion. We hardly ever get raises. I’ve gotten a raise twice in the 5 years I’ve been here. The base pay is a slap in the face if you’re an adult with a home, kids etc. We don’t get breaks at our store unless you’re a minor. You’re not allowed to sit down. You can’t wear anything that’s not Dunkin approved so you have to wear jeans or black work pants. If you want to work your way up, you have to have completely open availability.

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