I mean, it's a job.. - Shift Manager Dunkin' Employee Review

3.0
Jul 8, 2023
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck so you can maybe afford to either eat or pay rent/bills. Drink all the coffee you want.

Cons

Pay is awful and tips suck. If you ever get a raise, it'll be maybe 75 cents after years of working. Drama. No matter the age or gender, everyone acts like they're in high school because the drive-thru people are apparently better than counter & backroom workers. It's very weird how it's like that at any store you work at in any area. They'll always expect you to stay late. I've had managers tell me that the schedule is 'just a loose guideline' and I got 'written up' for not staying two hours past my 8 hour shift. As if I didn't have kids to pick-up from school and ya know, parent. The general managers are generally miserable and the owners are greedy control freaks who'll fire people for dumping out extremely old coffee & throwing away expired food. They want every penny, even the ones from tips that you drop on the floor when it's busy. Yes, they will pick them up and take them. Some owners discriminate over what color your hair is and all that stuff that literally means nothing when it comes to job performance. They should probably go franchise a Chick-fil-A instead.

Explore other reviews about Dunkin'

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work for flexible hours

Cons

The pay was not the best.

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s a job and they’ll hire anyone willing to work. The work is fairly easy. You’ll get your hours if you’re a good worker. You get a 401k, health insurance and life insurance after a year of employment.

Cons

It’s really hot in the summer. They won’t turn down the ac for us, we’re not allowed to wear shorts and we’re not allowed to have fans. Be prepared to get heat exhaustion. We hardly ever get raises. I’ve gotten a raise twice in the 5 years I’ve been here. The base pay is a slap in the face if you’re an adult with a home, kids etc. We don’t get breaks at our store unless you’re a minor. You’re not allowed to sit down. You can’t wear anything that’s not Dunkin approved so you have to wear jeans or black work pants. If you want to work your way up, you have to have completely open availability.

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