Management Nightmare - Shift Lead Dunkin' Employee Review

3.0
Mar 9, 2025
Recommend
CEO approval
Business Outlook

Pros

It's a fast-paced environment with lots to do, so the days were never dull. The location is nice and newer, with an updated tap and bar system installed. Pay is decent for the work performed, and we were allowed a free meal and drink on our shift. Room for growth is possible, but was incredibly taxing for the amount of work that needed to be performed.

Cons

Due to issues with my store's upper management at that time, my location had a terrible turnover rate. Improper food storage and handling was consistently an issue, and new hires were not always given thorough training on making food/drinks or dealing with customers. Due to the negligence of new hires, lots of equipment was routinely broken, and it became hard to keep up with thorough cleaning and management of existing equipment in the store.

Explore other reviews about Dunkin'

5.0
Jun 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Dunkin is fast-paced, fun, and team-oriented. Great coworkers, flexible hours, and a steady flow of energy make each shift enjoyable

Cons

No cons, overall good place

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Meet friendly regulars and coworkers Good for filling in the resume

Cons

The "R.A.I.S.E." Program (a thank you card without actual raise) Micromanaging Lack of proper training to new hires HIGHLY understaffed 24/7 Mutiple cases of being cold called on days off to come in/asked to stay longer unprompted Miscommunications (upper management and otherwise) Promises of benefits/bonuses not given to either management or store(s) from coporate Improper distribution of responsibilities/tasks to actual good workers Lack a of a manager at any given time

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