Delusional or Incompetent Sales Team and Leadership - Customer Success Dutchie Employee Review

1.0
Jul 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote work Unlimited PTO wouldn’t recommend taking more than 1 or 2 days off at a time though

Cons

Unrealistic workloads Constant change but in a disorganized floundering company way, not an agile startup way. Sales and Leadership have no idea how the product works, they will promise anything in order to close a deal even if it doesn’t make sense or is not possible within the system. Future of the company hinges on a payment product that barely works for most customers right now.

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Dutchie Response
2y
We encourage all employees to work with their managers to take time away from work using our Flexible Time Off policy. We are laser focused on product stability and reliability, with a customer-first approach to any product updates or changes. Gathering feedback and getting into details directly with customers is something we do daily, which helps us prioritize and grow our product with customers top of mind.

Explore other reviews about Dutchie

5.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Fun place to work, interesting field and nice new tech stack, great coworkers, leadership is not half bad, most diverse workplace I've ever been in.

Cons

The work life balance can be great at times and bad at others. It is very team dependent though. Your requirements shift quickly. Obsessed with AI and optimization.

1.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

From what I heard, it used to be a phenomenal culture, but I joined just a week or two after the first major round of layoffs. The hostile company takeover was soon to follow then many rounds of layoffs to come.

Cons

A couple of very large, public layoffs, but to later avoid press - the rest were weekly, but small enough to avoid public notice which meant they were never acknowledged even within the company. Working weekends and taking calls to your personal cell number at night for extra work is smiled upon. Company at a complete loss of direction and there seems to be no desire for actual data or for things to work. It's like they want more on paper to show investors or something - it's actually unbelievable how little the company now does while completely overworking everyone.

2
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