2.0
Feb 28, 2013
Current employee, more than 1 year
Aurora, IL
Recommend
CEO approval
Business Outlook
Pros
The work is not terribly hard training is short and if you live within a reasonable distance the money just might be worth it. The staff is nice and there is a sense of family among the reps.
Cons
The call center used to be based on the North side of Chicago, they have since relocated to Aurora and offered no pay increase for addition 40 miles we must travel. In fact when turned from temporary to permanent the base pay was reduced. The policies are constantly changing with very little or no notice at all. The customer satisfaction surveys are really the linchpin do well you get a bonus but if you do badly you get fired...sounds fair except no where does it mention the survey is about the agent.