Pros
Working from home and no commute to the office
Cons
Everything else. The training is terrible. They’ll try to tell you that you’ll get a bonus, but it’s based on your NPS scores and the lower scores are weighted so it’s near impossible to get a “easily obtainable score” to ever make a bonus. Leadership takes favorites and does not care about actual hard work or people that actual follow the rules. The software we use has never been updated. The VPN goes down ALL THE TIME. When the VPN or systems go down (which happens all the time), management will ask you to use a note pad or Excell to take down customer information until the system comes back up. You’re expected to take 3+ chats at a time, and with how unrealable the system / software is, you can kiss you NPS / bonus check good bye. Upper management literally has no idea what’s going on. Most of my colleagues are now on some sort of Adderall / Depression based medicine because of this job and the icing on the cake is our health insurance isn’t even that great. Stay away from this place.