Customer Service Rep. an okay experience. - Customer Service Dyson Employee Review

4.0
Jan 31, 2014
Recommend
CEO approval
Business Outlook

Pros

Dyson has a great 401k plan. The health and dental are ok.

Cons

It is difficult to move up in the company. It can be hard to get time off.

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Dyson Response
12y
We appreciate your feedback! It’s important for us to hear where we can improve and where we are getting it right for our employees. We are proud to offer competitive benefits including health, dental, and our fantastic 401(k) plan (you are 100% vested the day you are eligible!). We are also finding new ways to help people develop and progress their careers at Dyson: improved performance management tools to help employees set and work toward career goals; the new Be Dyson Grant which allows people to drive their own development in creative ways; and a concerted focus on filling open positions with internal talent. Specifically in the Customer Contact Center, we have created a tiered development progression plan which will create new career opportunities for all of our customer service agents who are looking to have a career at Dyson. Thank you again for your feedback. We will continue to challenge ourselves to improve. Best wishes for your future endeavors.

Explore other reviews about Dyson

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, great environment, fast paced

Cons

Too early to tell but nothing so far

2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- If your team/manager is great, that makes a huge difference - opportunity to take on huge responsibilities early in your career - camaraderie among coworkers - Some of the benefits are okay (health insurance, parental leave)

Cons

- Poor leadership with no real direction, at both the national and global level - Constant layoffs - Pay is not market rate (and they let you know that) - Everything is outsourced (designs, customer service, finance, etc.) - Dyson has become a market chaser rather than a market leader - Inflexible in-office policy (5 days, little exception) - Bonuses haven’t been paid in full in years Company is in a tail spin freefall. Jump ship while you can.

2
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