Pros
Being able to work from home.
Cons
The company is a dumpster fire. Seriously run away. I left the company toward the end of 2020 and I still get text messages from the leadership/employee group-text-messages, asking me to work overtime. The communication is terrible, their internal system and SAP software hasn’t been updated since Dyson came to the US and there’s zero work-life balance. Also the training is almost non-existent. Seriously; it’s bad. If they made you take 1-2 chats at a time maybe the job wouldn’t be so bad; but 3-4 is the expectation and lucky for you their internal systems don’t work fast enough to allow you to help that many customers at once. Want your boss to be texting your personal number every day you’re off asking if you can “just help out a few extra hours”? Then this is the place. Want to work for a company that says you’ll get sales bonuses and great pay, but fails to tell you you’ll also be taking 4-6 tech support chats at a time that will give you horrible reviews making you ineligible for any bonus? Then this is the place. Seriously it’s bad. Everyone just lies to their customer to tell them what we they want so they leave them a good review and they can get a bonus, then if you’re the poor chum that gets the customer next and have to tell them the previous agent was incorrect; guess who’s getting a bad score? Yup you are. Also they tell you it’s easy to make a bonus since it’s all based on your scores that guest give you. But they don’t tell you it’s on a 0-10 scale and while you need to make a 78 for a bonus that if anyone gives you a 0 that score is actually super weighted and tanks your entire month. So even if you get 40 people to give you a perfect 10 aka a 100% and you get one upset guest whose mad at someone else setting the wrong expectations or something way out of your control; if they give you a 0 there goes your entire months bonus. Honestly unless you are super desperate for a job I would not recommend this company to my worst enemy.