Pros
There are no goals. Dyson has laid off hundreds if US based support yesterday. Very few are left and know that it is a matter of time.
Cons
Dyson started off with all US based support. As the years went by out of the country 3rd party support has been contracted with them and little by little has taken over. However they kept US and CA based support but did not hire more. The last year or year and a half the overtake by these 3rd party companies was fierce. But the main problem with them is the support they give is atrocious. They care very little about the customers and they care very little about the company. They lie to customers and they are bleeding the company dry by giving away things that they shouldn't. In my position I speak to the customers who have had issues with these 3rd party reps and it is all the same thing I hear with all of them. They complain about them not understanding these 3rd party reps, that they don't know how to do their job, they lie to customers. I have seen countless posts asking what happened to Dysons customer support. I am sad because I devoted many years of my life with Dyson only to see it end like this.