Still too early to properly review - Customer Service Representative EGS Employee Review

3.0
Dec 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Friendly staff and management. The general outline for training looks organized and thorough. Reportedly, bonus incentive to continue as a permanent employee after seasonal contract ends, if qualified. (Two different managers stated different eligibility criteria for this bonus so that was a little confusing.) Paid training.

Cons

Training is not organized or very professional. A lot of time is wasted while tech issues get resolved, trainer shares irrelevant personal details and takes personal phone calls, other trainees are allowed to interrupt frequently and disrupt while others are trying to learn, etc. There is a heavy amount of material to learn, however, when asked if we are able to bring the material home to study, we are told no. The trainer reads through the material too quickly and then explains that these details are not all that important. I am concerned how one is to do the job well and knowledgeably without the opportunity to fully understand the policies and procedures of the job. It is early in the process so this is strictly a first impression.

Explore other reviews about EGS

5.0
Aug 15, 2024
Recommend
CEO approval
Business Outlook

Pros

The Company is a caring, supportive place to work.

Cons

There are no cons thus far. The Company is really caring.

3.0
Sep 28, 2025
Recommend
CEO approval
Business Outlook

Pros

nice people to work with

Cons

technology are not the best

See reviews by: Helpful|Rating|Date|All