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EMnify reviews

Silo'd Departments and Poor Internal Communication - Anonymous employee EMnify Employee Review

2.0
Aug 2, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Emphasis on building strong connection with members of your team -Knowledgeable colleagues who are willing to help with questions

Cons

-Departments do not communicate with each other, to the point that they are not aligned on which metrics, customers, activities, etc. should be prioritized -Work/Life balance has become worse over time, with workload per person outpacing hiring/plans for hiring -Lack of connection between teams/managers in different regions leads to slow response time for some customers -Internal and external processes are not standardized, making it difficult to track activities, progress, etc. -Minimal/poor external resources for customers to learn on their own and become self-sufficient

avatar
EMnify Response
1y
We’re sorry to hear your experience at emnify hasn’t been the best lately. Our global setup naturally comes with communication challenges, but we are constantly working to improve our processes. We’re using monthly pulse surveys and team discussions to identify areas for improvement. For example, we recently streamlined our product roadmap planning process, which impacts all teams. We encourage you to share your experiences to help break down silos. Please reach out to the People team or management anytime to discuss about priorities and ongoing initiatives to raise the bar. Thank you for your hard work and commitment.

Explore other reviews about EMnify

5.0
Jun 4, 2026
Sales
Recommend
CEO approval
Business Outlook

Pros

Great company to work for.

Cons

None. Great company to work for.

1.0
Aug 8, 2025
Sales
Recommend
CEO approval
Business Outlook

Pros

Great SIM product and platform

Cons

In my experience, customers were treated as revenue sources rather than valued partners. Concerns about service were brushed aside if they didn’t lead directly to more sales. Overages were not only common—they were almost celebrated internally, with some staff openly mocking customers for paying them. This left me feeling uncomfortable and embarrassed in front of clients. The business model seems focused on squeezing short-term profit rather than building long-term trust. Leadership appears disconnected from the U.S. market realities. My perception was that decisions were made without understanding customer needs here, and dissenting voices weren’t welcome. Job security was poor—people were let go suddenly, sometimes for reasons that seemed unrelated to performance.

3
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