Profit Over People - Associate ESFM Employee Review

2.0
Jun 1, 2020
Recommend
CEO approval
Business Outlook

Pros

I have met some amazing people working for this company. Sadly, those amazing people stop at the associate level.

Cons

Don't expect this company or it's "parent," Compass Group, to do you any favors. Their number one concern is their client base. In the midst of a global pandemic and riots, Eversource expected us to continue to show up everyday for mail duties. Many of the tasks set to the Eversource teams are mail, packages and kitchen hospitality. And yet, somehow, these are considered "essential" services for companies where a vast majority of the employees are working from home. We put ourselves at risk traveling to downtown Chicago everyday - our health is at stake as we face not only the threat of COVID-19, but rioters, looters, and a militarized police force. I had made my concerns clear from the very beginning and they were largely ignored with a "clients-first" response. This company will step on you and over you just to keep the contract with the clients in good standing. The most frustrating part of all of this is that they make you feel like you're important... until you realize how little you mean to them, as well as making you feel bad for taking time off. I am immuno-compromised. And when I brought up concerns about having to travel to work during the height of the pandemic, I was told to simply wear masks and wash my hands and maintain social distancing. They posture a "safety-minded" work environment with bi-monthly safety "training," while simultaneously putting their employees at risk during this trying time. The Eversource/Compass response to the Coronavirus and following riots is not good enough.

avatar
ESFM Response
6y
Hi there, thanks for leaving us a review. Our associates are the backbone of our company and we appreciate your feedback. Please utilize our open-door communication policy with your immediate supervisor, or you may, of course, contact the One HR number to engage our Human Resources team for assistance. Thank you for your hard work and dedication and for taking the time to provide your constructive feedback.

Explore other reviews about ESFM

5.0
Jan 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Mid-paced & customer-facing. Database & GUI driven. Not a call-center environment, but vital to Client-Contractor relationship. Freedom to work hybrid, as needed. GxP facility, so training is expansive & up-to-date.

Cons

Wear many hats, responsible for vastly different aspects regarding subordinates & their daily/special tasks. Pay below average, due to stand-up costs & developing job opportunities while on-site. OJT almost up to par, but needs furthering via seminars, certifications.

4.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefit options Flexible 401k contribution amounts Company wants to hear how they can improve I loved my manager and my direct leadership team Great work-life balance (no real overtime and when you are off people don't bother you)

Cons

Career advancement was good when I started but has become pretty stagnant (there are a lot of entry level positions or upper management but not much in between) Hiring process has become too long

1
See reviews by: Helpful|Rating|Date|All