Low Salary - Customer Service Representative (CSR) EXL Service Employee Review

1.0
Nov 21, 2023
Recommend
CEO approval
Business Outlook

Pros

offer dayshift no other cons

Cons

security is strict you can't use your phone on the locker, pantry, and other common area If you want to use your phone you need to go outside to the elevator area with no chairs and sit or stand to use your phone

Explore other reviews about EXL Service

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Top company for the growing engineer

Cons

Easy to be missed if you don’t push

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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