Reservation Agent - Reservation Agent EZLinks Golf Employee Review

2.0
Oct 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Good job for students or busy individuals with hectic schedules, since they have a flexible work schedule. Although you must work on either a Saturday or Sunday. If you like the game of golf this is the place for you, Golf Channel is on most of the time if not a Golf Tournament or Weather on the Tube. If you don't know much about golf this place can accommodate your lack of knowledge of the game by teaching you the fundamentals needed to succeed in this job. When they are really busy they also offer incentives to come in to work on either weekends or your off days, such as increasing the rate of pay & free lunch on certain days. They also throw pretty good Christmas parties at nice locales, they allow you to go party if your working because corporate staff come in and do your job while you drink and party. So in a sense you get paid to party! Aside from that this act gives this job a sense of camaraderie family & team unity.

Cons

If you don't like golf you'll be fed up with golf by the time you leave work. Golfers can be quite rude to deal with on all levels. From the old guy paying $30.00 for his round, to the entitled yuppie ex pro football player from Jersey that's dropping a few $100.00 for his round of golf. If you can't stand pushy rude people & have a short fuse avoid this job. Management can also take advantage of you by stiffing you on your rate of pay if you don't protest. My advice if you find yourself in this situation leave an electronic trail by emailing all those involved. My experience I was doing work which I was not trained in doing, yet when a problem occurred in my work I was at fault. Even after complaining on several occasions prior to this, but I was totally ignored.

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EZLinks Golf Response
9y
Thanks for the review. Flexibility in scheduling is definitely a priority in the EZLinks call center. The ability of our reservation center agents to maintain their professionalism when dealing with golfers on the phone is something we’re quite proud of, and we thank you for the work you did. We’re sorry to hear about your feelings regarding your manager; we provide ongoing training and education for managers to ensure that concerns like this are escalated and dealt with appropriately.

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CEO approval
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Cons

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