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Echo Global Logistics

Engaged Employer

Carrier sales-Horrible. - Carrier Sales Representative Echo Global Logistics Employee Review

1.0
Mar 16, 2015
Recommend
CEO approval
Business Outlook

Pros

Some good managers, casual dress.

Cons

Plan on working close to twelve hour days and accomplishing nothing during those 12 hours. Management plays favorites and if you not wanting to be a little frat brother to your manager, do not plan on doing well. They have overhired and the money they promise you that is there to make is not existent. You are told to make 100+ phone calls a day; however, because the SOP and guidelines sales reps must follow are so annoying, most carriers will have trouble booking with Echo. Also, Echo is very cheap with the money they allow in each load making that their own enemy. If you enjoy working from 630a-6p including Wednesday before Thanksgiving, Christmas Eve, NYE etc, work here. If you want to know your hours, have more than an hour to yourself a day before you have to go to bed to get up and do it all over again, do not work here. Carrier sales must do some serious adjustments before they continue to loose their talent. Also, management will hand out big, national carriers to random reps based on favoritism. While you sit cold calling and getting yelled at by rude dispatches, another rep will have a large carrier put in their name for no reason. Also, rules don't apply across the board so if you aren't a senior rep, again, good luck. Reps are catty and do not want you to succeed. A lot of lying, cheating and stealing on this side of the company. No advancement available.

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Echo Global Logistics Response
11y
We appreciate your feedback. The role can certainly be challenging and we're transparent about the ramp up period in carriers sales. I would be more than happy to talk with you about any issues you've had. Feel free to reach out to me and we can talk through some of the obstacles that you feel are in place and we can work through them. cafernandez@echo.com

Explore other reviews about Echo Global Logistics

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

My time at ECHO was phenomenal, we had an incredible team, a fearless leader and my peers were intelligent, hard working and driven. The company was growing, going into new verticals and hiring both in Chicago and across our regional offices. After COVID the office was too large so they downsized into a really cool industrial modern office. Each desk was outfitted with multiple large monitors and if you need anything tech wise, it was easy to get. They held annual winter parties that were fun and a great way to meet employees in other orgs. Being in HR I was not as involved in the Sales or revenue building activities but I did work closely with the hiring leaders who were excellent. Overall, the company was always looking to improve it's hiring practices and the senior leadership was committed to making ECHO more diverse, which was great to see, and really encouraging.

Cons

I joined at a peak time in ECHO's history and the company was riding a wave of momentum. Unfortunately the good times were fading and the business really started to struggle post supply chain boom. I never got the feeling that the sales team had much energy, there was very little socializing and when you walked by the sales teams, you could hear a pin drop, seemed like most team members were doing very little. It's clear the company was not doing well and instead of shaking things up, nothing really changed. The business was failing and layoffs were constant.

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home friendly Continuous education Great staff Good communication with teams

Cons

Layoffs due to company changes (eradication of job titles and not moving people to other areas to continue work)

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